Reference

Know Your Rights Before You Start

These legal terms set out what rupahtoto commits to, what you agree to when you open an account, and how we handle your data and wallet activity — including transactions via DANA, OVO, and GoPay.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredData Rights IncludedContact Path Available
rupahtoto Know Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your rights under these terms, a data request, or a dispute tied to a wallet transaction, contact us directly. We handle legal queries separately from general account support so you get the right team from the start.

Live Chat Support Start a live chat session from any page on rupahtoto — our team responds to legal and policy questions and escalates to the right desk.
Email for Formal Requests Send formal data access requests or legal notices by email. Include your registered account ID and the specific clause or transaction reference you are querying.
Account Help Desk For wallet-related disputes involving DANA, OVO, or GoPay transactions, the help desk can pull transaction logs and share them with you directly.
DATA AND SECURITY

How We Handle Your Account Data

Your account data stays within the scope described in our policy — no selling, no third-party sharing beyond what is needed to process your payment through DANA, OVO, or GoPay. Here is how we manage the specifics across four key areas.

Data Retention

We keep your account and transaction data for as long as required by applicable law or our internal audit cycle. You can request deletion once your account is closed and any pending transactions are settled.

Cookie Policy

We use session and preference cookies to keep your login active and remember your payment method preference — such as DANA or GoPay — across return visits on the same device.

Account Security

Account access is protected by OTP verification at each new device login. If you notice an unrecognised session, you can lock your account immediately from the security tab and contact support to investigate.

Right to Access and Correct

You have the right to request a copy of the personal data we hold and to flag any inaccuracy. Submit a correction request through email or live chat with your account ID and we will action it within a reasonable…

Common Questions About Our Legal Terms

These questions come up regularly from account holders who want to understand their rights before or after creating an account. If your question is not here, our support team can help.

Access depends on local law and is only available in eligible regions. We recommend checking whether online platform access is permitted in your specific area before opening an account.

We collect the transaction reference, amount, and timestamp tied to your account. We do not store your full wallet credentials — only what is needed to confirm and reconcile the deposit.

Send an email with your registered account ID and a clear data access request. We will compile your account and transaction history and return it within a reasonable period.

We retain data for as long as required under applicable law or our audit obligations. Once those periods expire and all transactions are settled, you can request full deletion in writing.

Yes. We notify registered account holders by email when material changes are made. Continued use of your account after that notice means you accept the updated terms.

Contact the help desk with your GoPay transaction reference and account ID. Our team pulls the relevant log, reviews it, and responds with findings — escalating if the dispute requires further review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.