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How rupahtoto Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and how we keep that data protected.

Account data protectionDANA, OVO, GoPay payment dataNo third-party data sellingYour right to access or deleteContact us anytime to request changes

Explore the Lobby Read FAQ

Data We Collect and Why We Use It

rupahtoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, email address, phone number and the e-wallet details you link — whether that is DANA, OVO

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or GoPay. We also log device information such as browser type and IP address each time you access the lobby, so we can detect unusual login activity and protect your account from unauthorised access. Transaction records tied to your wallet are retained as required by applicable
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financial and anti-fraud obligations. We do not sell your personal data to third parties. We may share data with payment processors strictly to complete your transactions — for example, when a GoPay withdrawal is verified or an OVO deposit is confirmed. Any data sharing is governed
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by agreements that require the same standard of care we apply internally. Your data is stored on servers with encryption in place, and access is limited to staff with a direct operational need. Where local law grants you the right to view, correct or remove your
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data, you can exercise that right by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We handle your data through four consistent practices that cover the full lifecycle of your account — from the moment you link your GoPay wallet through to how long we keep records after your last session. Each practice below reflects what actually happens on our end, not a general statement.

Cookies and Session Data

We use session cookies to keep you logged in across pages and to remember your wallet preference — DANA, OVO or GoPay — so you do not have to re-enter it each visit.

Account Security Measures

Every login triggers a verification step. If we detect a new device or an unusual location, an OTP is sent to your registered phone number before access is granted. This applies whether you are on mobile or desktop.

Data Retention Period

We keep your account and transaction data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support.

Requesting Changes to Your Data

Where local law permits, you have the right to access, correct or ask us to delete your personal data. Submit a request through live chat or email support with your registered account details and we will confirm the action taken.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review, correct or request deletion of your personal data, our support team can handle that directly. Reach us through any of the channels below — include your registered account email so we can verify your identity before making any changes to your record.

Common Questions About Your Privacy on rupahtoto

These are the questions we hear most often from people reviewing their account data, checking how wallet information is stored, or wanting to know their rights. If your question is not here, live chat is the quickest route to an answer.

We collect your name, email address, phone number and the e-wallet details you use — DANA, OVO or GoPay. Device and browser information is also logged each session for security purposes.

It is shared only with the payment processor needed to complete your transaction. We do not sell wallet data or pass it to unrelated third parties under any circumstances.

Contact our support team via live chat or email with your registered account email. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe.

Yes, where local law permits this right. Submit a deletion request through the Help Centre or live chat. We will confirm what can be removed and what must be retained under legal obligations.

Cookies keep your session active and remember your preferred payment method — for example, GoPay — so returning to the lobby is faster. You can clear them through your mobile browser settings anytime.

We retain data for the period required by applicable financial and legal obligations after account closure. After that period, your personal data is removed from active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Apprupahtoto App InfoAbout Us

How rupahtoto Handles Your Personal Data

Data Handling, Cookies and Account Security

Contact Us About Your Privacy Rights

Common Questions About Your Privacy on rupahtoto

01 What personal data does rupahtoto collect when I register?

02 Is my DANA or OVO payment information shared with anyone?

03 How do I request a copy of the data rupahtoto holds about me?

04 Can I ask rupahtoto to delete my account data?

05 How does rupahtoto use cookies on mobile?

06 How long does rupahtoto keep my account data after I close my account?

Privacy Policy

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